Customer Experience
At Thoroughbred Motors, you aren’t just another number. We value every customer and strive to provide the best customer service available. Your experience with us is important, so here is what you can expect when you trust us with your vehicle repair.
Welcome! How Can We Help You?
- Neighborly -
The moment you walk in the door or give us a call, you will be greeted and treated like a fellow neighbor. We love our town, and we appreciate everyone that makes Ramona the wonderful place that it is.
You can be sure that your concerns will be heard loud and clear. Our goal is to keep your vehicle operating safely and reliably, anything you can share with us will help!
Our team will guide you through our process and pricing so you know exactly how we operate and what to expect.
Full Digital Vehicle Inspection
- Thorough -
The first step in the process after we have checked in your vehicle is a Digital Vehicle Inspection. There are many different systems and components on a vehicle that might require maintenance or repair to keep the vehicle safe and reliable. That is why we go the extra mile to provide a thorough evaluation during every visit and inform you of any concerns.
Our professional technicians review your car top to bottom for any abnormalities or obvious issues that may need attention. Anything that is of concern or might present a future problem is documented with notes and pictures added to the report so you can see for yourself.
Think of it like a health check up at the doctor so you know the well-being of your vehicle.
Information Sent Directly
To You
- Transparent -
As the old saying goes, “Trust, but verify”. You can trust our recommendations because we send the report directly to you for review! Once your Digital Vehicle Inspection is complete, you will receive a text with a link to look over the results.
While you are reviewing your report we are working on putting together an estimate for any items we have found. Some concerns might be more urgent than others and we will help you prioritize and let you know what items may need to be addressed soon, and what issues you could be presented with down the road so that you know how to plan! Once we have completed the estimate, we will call you and go over each item on the list so that we can answer any questions and make sure you are receiving the services that YOU approve.
You Are In Control Of Your Repair
- Respectful -
Our goal is to give you the best information possible and empower you to make an informed decision, but at the end of the day this is your vehicle and you are in control of the process!